Readings are in confidence between the client, the reader and TABI. Readings aim to help the client to take charge of their own life. Clients will be treated equally and with respect. Readers will be open-minded, honest and non-judgmental. If appropriate, readers will suggest that clients consult a qualified professional. (e.g. health or legal professional.) When a fee is due, the amount will be agreed prior to the reading. If at any time a reader feels unable to complete a reading, they will withdraw tactfully. Readings will not knowingly be given to clients aged under 18 years without permission from their parent or guardian. Readings cannot be given about anyone other than the client, and questions relating to others (e.g. third parties, such as partners, family members, colleagues, etc.) will be re-phrased or declined.